Magic Confidence

The Blog by Michele Charles Gustafson

Use Your Words to Connect With People

The way you communicate to others with your words builds rapport and trust.  It can bring people together or push them away.  Communication can be non-verbal but what you say is verbally is the last piece of being able connect with others. Customer service rides on yours (and your team or organization’s) ability to welcome people using the right words. Listen as I break down two...
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